Terms & Conditions

 

When you utilize or purchase from our site, you agree to the following:

 

Locally Made by Hand

We're proud to offer handmade items straight from our workbench.  Our website photographs accurately depict our work. However, since each item is made by hand there may be slight variations in finish.

Timing

8 to 10 weeks depending on fixture type and work load we're experiencing. Items like light bulbs and additional down rods are ready to ship. Some sconces are faster for us to make than others and can be shipped quickly.  If the item is labeled "ready to ship", we will ship the next business day.

Shipping

All items are shipped Fedex ground with the exception of larger chandeliers that ship by LTL freight.  Please inspect your item upon arrival and immediately notify us of any concerns, discrepancies or shipping damages so that we can reconcile the issue quickly.  Please also review our shipping policy located here:  https://www.lucentlightshop.com/pages/shipping

Damaged Freight

If your item arrives crated from an LTL freight company, and the crate and/or packaging appears damaged please do not sign for or accept the item.  Email us with your order number at ana@lucentlightshop.com for further instruction.

If your item arrives from a common carrier (Fedex, UPS, USPS) damaged,  please immediately take photos of packaging and your damaged item and email us at ana@lucentlightshop.com.   

We do need to be notified as soon as possible, and after 30 days we cannot act on any shipping or damage claims.

Cancellations

Purchaser must notify us within 24 hours for a full refund. After 24 hours, we have already ordered your parts, started drilling holes, sent your parts to the electro-plating shop etc. Cancelling your order leaves us with work already completed and nothing in return. For this reason, we charge a 15% cancellation fee for orders cancelled after 24hrs that have not been shipped.

Returns

If your item is returnable, we provide refunds for non-custom items sent back (as received) within 30 days of delivery. There is a 15% restocking fee. Items must not have been installed, damaged, or length of wire modified, and have been packed with care for return.  If the item does not meet the return criteria, it will be sent back to you with no refund given.  If the fixture is damaged during transit related to poor packing, it will be sent back with no refund given.  Shipping charges are non-refundable, and return shipping charges are the responsibility of the customer.  Returns must be authorized.

The following items are non-returnable:

Chandeliers sized above 12 inches, pendants, ceiling medallions, and light bulbs.

Custom fixtures that are designed and produced between Lucent Lightshop and it's customer (that is manufactured or finished for a specific customer's space) are not returnable. This includes custom sizing and or modifications on our regular products.

Installation and Use

We can not be held responsible for damage to fixtures related to mis-handling or inexperience with installation. Our items are triple tested by UL's electrical standards, and also triple quality checked before shipped. Fixtures should always be installed by a licensed electrician. Follow instructions for proper bulb sizes and wattage.

Warranty

2 years

Warranty Details

Please inspect your item upon receipt. If there are any concerns about your fixture please notify us immediately so that we can help resolve any issue. We have a 30 day policy on items arriving damaged to repair or replace.  If claims are made outside of this 30day window, we cannot easily agree that it arrived that way.

Our 2 year warranty is limited to repair or replacement of the fixture itself, and does not extend to peripheral charges such contractor or electrician fees. The determination of whether to repair or replace a fixture will be made by Lucent Lightshop at our discretion. Any approved repair work must be performed by a Lucent Lightshop technician at our workshop, or an authorized representative of Lucent Lightshop on site. Any unauthorized repairs or modifications will void this warranty entirely. Incorrect installation or failure to follow our care instructions will void this warranty entirely. This warranty does not cover damages from weathering/environment, misuse, or normal wear and tear.

Certification 

All incandescent surface-mounted fixtures created by Lucent Lightshop, LLC are UL certified for US and Canada.  View certificate

Our Content

Although our content is attainable, we do not concede our (or our affiliate partner's) rights to our intellectual property. The materials on this website are the property of Lucent Lightshop, LLC and our affiliate partners. Our materials are protected by copyright and intellectual property laws.  You may display and print information from this website for your personal use, but you may not reproduce any of the materials without the consent of Lucent Lightshop, LLC. All contents of this website are copyright © Lucent Lightshop.  All rights reserved